Acceptable Use Policy

Effective Date: April 13, 2025

This Acceptable Use Policy (“AUP”) governs your use of the website, services, and digital communications provided by Hydrate Medical (“we,” “us,” or “our”), located at 190 Hendersonville Rd Suite 30, Asheville, NC 28803. By accessing or using our services, you agree to comply with this policy.

1. Permitted Use

You may use our website and services solely for lawful purposes in connection with scheduling appointments, accessing health and wellness information, and communicating with our team. Permitted uses include:

  • Booking, managing, or canceling appointments
  • Receiving appointment reminders and service-related SMS or email communications
  • Accessing educational content and service information provided on our website
  • Submitting inquiries or feedback through our official contact channels

2. Prohibited Use

You agree not to use our website, services, or communication channels to:

  • Violate any applicable federal, state, or local law or regulation
  • Transmit unsolicited commercial communications (spam) or engage in phishing
  • Impersonate any person or entity, or falsely represent your affiliation
  • Attempt to gain unauthorized access to our systems, databases, or networks
  • Upload or transmit malicious software, viruses, or any code designed to disrupt services
  • Harvest, collect, or store personal information about other users without consent
  • Use automated tools (bots, scrapers, crawlers) to access or extract content from our website
  • Engage in any activity that places an unreasonable burden on our infrastructure
  • Reproduce, redistribute, or resell any content from our website without written permission

3. SMS & Communication Compliance

When using our SMS messaging program, you agree to:

  • Only opt in on your own behalf using your own mobile number
  • Reply “STOP” at any time to unsubscribe from SMS communications
  • Reply “HELP” to receive assistance or contact us directly
  • Refrain from using our messaging system to send unauthorized or harmful content

We comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Guidelines, and A2P 10DLC requirements. SMS opt-in data is not shared with any third party for marketing or promotional purposes.

4. Medical Disclaimer

The content on Hydrate Medical’s website is provided for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before making decisions about your health. In the event of a medical emergency, call 911 or visit your nearest emergency facility immediately.

5. Intellectual Property

All content on this website — including text, graphics, logos, images, and service descriptions — is the property of Hydrate Medical or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is prohibited.

6. Account Responsibility

If you create an account or patient portal login, you are responsible for:

  • Maintaining the confidentiality of your credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorized access at hydratemedical@gmail.com

7. Enforcement

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your access to our services, without notice. We reserve the right to report unlawful activity to appropriate authorities. Hydrate Medical is not liable for any damages resulting from enforcement actions taken in accordance with this policy.

8. Governing Law

This Acceptable Use Policy is governed by the laws of the State of North Carolina. Any disputes arising under this policy shall be resolved in accordance with the dispute resolution procedures set forth in our Terms of Service.

9. Changes to This Policy

We may update this Acceptable Use Policy from time to time. The most current version will be posted on our website with the updated effective date. Continued use of our services following any changes constitutes acceptance of the revised policy.

10. Contact Us

For questions or concerns regarding this Acceptable Use Policy, please contact:

Hydrate Medical
Phone: 980-352-0042
Email: hydratemedical@gmail.com
Website: https://hydratemedical.com

By using our website and services, you acknowledge and agree to this Acceptable Use Policy.